Refund policy

Cancelling Once an order has been made the buyer will have 14 days to cancel or alter their order. The buyer must do this by emailing thedriednatural@gmail.comor by phoning our office number on 07925 787879stating your order number and reason for the cancellation.

7.2 Any damaged goods or incorrect goods received must be notified to us within 5 working days.

7.3 Where the buyer makes a claim for a damaged/incorrect product the goods must be returned to The Dried Natural LTD within 14 working days in the same state in was received via recorded delivery and securely packaged. If product returned are found damaged due the buyers handling the buyer will be liable for damaged goods.

7.4 Upon receiving products back The Dried Natural will inspect the products and if they are in fact damaged/defected The Dried Natural will offer a full refund to the same account details given by the buyer when the order was made within 7 working days. The refund will include delivery costs (up to £10) including costs of damaged or defected products.

7.5 If a product is opened and used the order cannot be returned, refunded or cancelled.

7.6 The buyer is fully responsible for arranging the return of any products to The Dried Natural LTD.